Below is a letter that I sent to Sprint's corporate offices after a confrontation with a Sprint employee when we tried to have our telephones serviced. By the way, this was a private company (an authorized dealership) and not a corporate office. However, one of the corporate services centers advised us to still write to the corporate office.
August 3, 2012
Sprint Customer Service
6391 Sprint Parkway
Overland Park KS 66251-4300
To Whom It May Concern:
On Wednesday, August 1, 2012, my wife and I visited a Sprint Service Store located at 5620 LBJ Freeway, Suite 100, Dallas, TX 75240. Two out of three of our phones were having difficulties. When we arrived at the store, the Sales Manager, BK, greeted us at the counter and advised that there would be an hour and a half wait before he could service my wife’s phone.
His associate, Duce Roddick, stated he was available to look at my phone, which he did. He jokingly said he was hungry and that we could pay him in burgers from the restaurant across the street. My wife, not perceiving that this young man was a homosexual, said, “We’ll bring you something from Chick-Fil-A. When she said that Duce flipped out, handed me my phone back and said, “In that case I can’t work on your phone.” It was apparently national Chick-fil-A appreciation day and they are embroiled in a big flap with the homosexual community. Had this young man stopped there, you would not be receiving this letter. But that was only the beginning.
His next act included a loud impassioned speech about the evils of anyone who disagreed with his position on homosexuality as being bigots, haters, homophobes, and deserved to choke on the chicken at Chick-Fil-A. Prior to this several minute tirade, I had said nothing, but he went way too far. I reminded him that bullying anyone with whom you disagree is just what you accuse others of doing. I reminded him that to wish someone harm or death because your opinion and their opinion are in conflict is not the way to handle the situation. He rebutted that they were bulling him and other homosexuals who want the freedom to marry whom they want. He said they had no right to inflict their morality on him.
It was at that point that I turned to the manager, BK, who was just standing there with a dumb look on his face, and told him that in my business I had fifty employees and if any one of them ever spoke to a customer as this young man had just spoken to me, I would fire their butt in about three seconds. Whether the customer is right or wrong, you have no right to represent your employer in this fashion, nor do you have the right to assault your customers in this fashion. I assured him that his passive ignorance was no excuse and that if either of them were working in my company they would be now be unemployed.
Meanwhile your other customers were being ignored or leaving while the rest of us were forced to listen to this angry young man belching out this heterophobic onslaught.
By this time my wife was thoroughly upset and asked BK for another Sprint store where we could take our business because we refused to be treated in such a manner. At the Park Lane service center we were treated courteously and promptly, and as a matter of fact, we did an early upgrade and purchased the new Samsung 3G phone for my wife … she loves it!
I have no idea what your policies are concerning this type of behavior, but I would imagine that this is not an acceptable practice. Therefore, I would like you to know what is going to be done about this situation. I would like an apology for this assault and I would like to know what is to be done with this young man and his manager. It is unimaginable that I, as a Sprint customer, should have to endure this type of experience while trying to have a faulty product repaired.
Dr. Jake Baker, CEO
ProVision 1 Media
We will keep you advised of any response we receive from Sprint.